At pg888, the enjoyment of playing should never come at too high a cost. We believe every member deserves to enjoy online gaming in a healthy, controlled, and responsible way — at all times.
We provide a range of practical tools you can use directly from your account to keep your gaming experience enjoyable and in control.
Set a daily, weekly, or monthly deposit limit to ensure you never spend beyond your planned budget. These limits take effect immediately and can be reduced at any time.
Control how long you play by setting a session limit. The pg888 system will alert you when you are approaching your set limit and will automatically log you out if needed.
Need a short break? Use the self-break feature to pause your account for 24 hours, one week, or one month. During this period, you will not be able to log in or make any transactions.
For long-term protection, the self-exclusion option allows you to close your account permanently or for an extended period. These requests are treated seriously and prioritised by our team.
Set the maximum loss you are willing to absorb within a given period. Once this limit is reached, the pg888 system will automatically block any further wagering to protect you.
Opt out of receiving promotional offers, bonuses, or gaming advertisements that may encourage you to play more than you planned. You have full control over the communications you receive.
Responsible gaming — also known in English as responsible gaming — refers to a holistic approach to enjoying online wagering and gaming activities in a healthy, informed, and controlled manner. It's not about limiting your fun, but about ensuring that gaming remains a source of entertainment rather than a financial or emotional burden.
At pg888, we understand that most of our members play purely for fun and relaxation after a long day. That said, we also recognize that a small number of individuals may find it difficult to control their playing habits. That is why we invest in a comprehensive responsible gaming program — not because we are required to, but because we genuinely care about our members' wellbeing.
Responsible gaming involves several core principles that pg888 upholds in every aspect of our operations:
Full Transparency: The odds for every game are clearly stated. You know exactly what you're up against before you start betting — no hidden surprises.
Reliable Information: We provide all the information you need to make informed gaming decisions, including game statistics and betting guidelines.
Protection for Vulnerable Members: We have systems in place to identify members who may need assistance and to proactively reach out with appropriate support.
Absolute Ban on Minors: pg888 has a zero-tolerance policy toward participation by individuals under 18. Age verification is mandatory during registration.
It's important to remember that the odds in casino games always favour the platform in the long run. Wagering should be viewed as a cost of entertainment — much like going to the cinema or dining out — and not as a way to generate income or solve financial problems. When you play with this perspective in mind, your experience at pg888 will remain enjoyable and meaningful.
Know your limits and take early action before issues become more serious.
Go to your account settings and locate the "Responsible Gaming" section.
Set deposit limits, session time limits, or activate a self-break option as needed.
The pg888 support team is here to help you via 24/7 Live Chat, completely free of judgment.
For further assistance, we can connect you with a certified gambling counsellor.
Recognising warning signs early is the single most important first step. Being honest with yourself is a strength, not a weakness.
Using money set aside for essentials such as rent, bills, or food to gamble is a serious warning sign that must not be ignored.
Continuing to play in the hope of recovering money already lost, even as losses mount, is an extremely dangerous pattern.
Lying to family members or friends about the time and money spent gambling indicates an awareness that the habit has become a problem.
Feeling anxious, irritable, or stressed when not playing, or playing to escape emotional problems and life pressures.
Losing track of time while playing and frequently gaming well beyond your intended duration, to the point of affecting your sleep, work, or social life.
Borrowing money from family, friends, or financial institutions solely to gamble is a clear sign that your gaming habits have crossed into unsafe territory.
Answer the following questions honestly. If you answer "Yes" to 3 or more questions, it may be time to speak with someone who can help.
Have you ever felt the need to bet with increasingly larger amounts to get the same thrill?
Have you ever tried to stop or cut back on gambling but failed to do so despite your intentions?
Has gambling ever caused you to neglect work, school, family, or other important responsibilities?
Have you ever borrowed money or sold belongings to fund your gambling?
Have people close to you ever expressed concern about your gambling habits?
Do you play to escape problems, stress, loneliness, or feelings of discomfort?
This assessment is for personal guidance only and is not a clinical diagnosis. If you have any concerns, please contact the pg888 support team via Live Chat or email us to be referred to an appropriate specialist.
All pg888 self-control tools are accessible directly from your account dashboard — easy, fast, and instant.
Go to Account → Settings → Responsible Gaming → Deposit Limit. Select the period (daily/weekly/monthly) and enter the maximum amount. Limit reductions take effect immediately; limit increases require a 7-day waiting period for added protection.
From the same section, select "Session Limit" and set your maximum daily play duration. The system will display a reminder 15 minutes before the limit is reached and will automatically log you out when time is up.
Select a self-break period ranging from 24 hours to 6 weeks. During this time, your account will be fully deactivated. You may extend the break at any time, but you cannot shorten it.
For exclusions beyond 6 weeks or permanent exclusion, please contact our support team directly. These requests are processed within 24 hours and the account will be locked immediately upon identity verification.
Set the maximum net loss permitted within a given period. Once this limit is reached, the system will automatically block any further wagering even if your account still has a remaining balance.
From the Notifications section in your account settings, uncheck any promotional communication channels you do not want — including email, SMS, and in-app notifications. Changes take effect within 24 hours.